Refund policy
RETURN & EXCHANGE POLICY
We want you to love your order. If you are not fully satisfied, weβre here to help.
EXCHANGES
Exchanges are accepted within 7 days from receiving your order.
Items must be unworn, unwashed, unused, and in original condition with tags and packaging intact.
Exchanges are subject to product availability.
RETURNS
Returns are accepted within 3 days of delivery for damaged, defective, or incorrect items only.
Refund requests must include clear photos/videos of the issue upon receiving the order.
Approved refunds will be processed to the original payment method or store credit.
NON-RETURNABLE ITEMS For hygiene and quality reasons, the following cannot be returned or exchanged:
Worn or washed items
Items without tags or original packaging
Accessories, underwear, or personal-use items
Customized or sale items
SHIPPING FEES
Original shipping fees are non-refundable.
Customers are responsible for exchange shipping costs unless the mistake is from our side.
INTERNATIONAL ORDERS
International customers are responsible for any customs duties or taxes required by their country.
International shipping fees are non-refundable.
FAILED DELIVERIES Orders returned due to incorrect address, refusal, or failed delivery attempts may require additional shipping fees for re-delivery.
HOW TO REQUEST AN EXCHANGE OR RETURN Please contact us through Instagram DM, WhatsApp, or email with:
Order number
Full name
Clear explanation of the request
Photos if applicable
We reserve the right to refuse returns or exchanges that do not meet the conditions above.